A group has recently been set up to look at the way the trust can learn from complaints, adverse incidents, PALS enquires and claims. Alan Lofthouse has been nominated as Unison’s representative on this group and he needs help from our members to fulfil this role.

Many staff have stories about their treatment by the trust following a complaint or investigation and these vary from exemplary to appalling. We need to hear about your experiences, good and bad, so that we can gain valuable learning from them.

This is all aimed at improving the process for staff and in doing so create a culture of openness and honesty that will benefit the trust. There is a document on the trust intranet called “Guidance for staff involved in Adverse Incidents, Complaints or Claims” which may useful if you are currently going through this experience.

Don’t forget to ask your local Unison rep for advice. If you would like to help and feel you  have an experience you can share, please contact Alan Lofthouse by clicking HERE.